Frequently Asked Questions
What are your lead times for jewellery?
An in-stock item will be sent the next working day by Special Next Day Delivery.
If the piece has to be made and hallmarked, as is the case with all my solid gold jewellery and some of the heavier items in the Wave Collection, please allow 3-4 weeks. This is because your jewellery has to be sent to the London Assay Office to be tested for the quality of the metal and hallmarked accordingly. This lead time allows for delivery, return and processing times at the Assay Office, which can be especially busy in the run up to Christmas.
How do you make your jewellery?
All my pieces are made by hand in my Dorset based studio. They are crafted from recycled gold and silver wire and have been made from scratch. The only element which I currently do not make myself are the bails on pendants and these are sourced from a highly reputable supplier. The bails are then carefully soldered on personally by me.
What is recycled gold and silver?
I purchase all my gold and silver from Cookson Gold, a leading UK Supplier, who are committed to repurposing and recycling previously mined gold and silver. Consequently, 100% of the precious metals they sell are recycled. You can read more on their website here: https://www.cooksongold.com/recycled-metals
How will my jewllery be sent?
To ensure my pieces are fully insured and tracked, I send all items by Special Next Day Delivery when they are dispatched. This means an in-stock item will arrive the day after posting (UK). It takes a little longer to arrive at your house if you are outside the UK, but this is usually within 1 week.
How do I clean and care for my jewellery?
To keep your jewellery pieces looking lovely, I recommend cleaning your pieces with a jewellery polishing cloth, which will be supplied to you free of charge when you make a purchase. You can use warm water and a mild dish detergent to clean your jewellery, just ensure you thoroughly dry it afterwards. Please remove rings, especially gemstone rings before using products such as hand sanitisers.
Take particular care when cleaning pieces with gemstones, use a soft toothbrush to clean round them. I wouldn’t recommend the dip style cleaners as these are not suitable for gemstones, pearls etc.
Once cleaned, dry thoroughly with a soft cloth and use a polishing cloth to buff to a shine.
Remove jewellery before sleeping, swimming, showering and changing to prevent damage from catching and snagging. Never wear silver in a hot tub!
How can I measure my ring size?
The best way to get an accurate measurement is to have your chosen finger
measured with a ring sizer. Although that isn't always possible when shopping online; so here is a handy way for you to do it at home to give you a rough guide.
- Cut a piece of string around 6 inches long
- Place the string around your chosen finger below the knuckle. Not too tight, but quite snug. Make a mark where the string ends.
- Measure the length of string to the mark, the closest number in mm is your circumference.
- Check below for your closest match
- If you are between sizes then that would be a half, eg if I measured around 54.5mm I would be closer to an N1/2 UK size
- A = 37.8mm
- B = 39.1
- C = 40.4
- D = 41.7
- E = 42.9
- F = 44.2
- G = 45.5
- H = 46.8
- I = 48.0
- J = 48.7
- K = 50.0
- L = 51.2
- M = 52.5
- N = 53.8
- O = 55.1
- P = 56.3
- Q = 57.6
- R = 58.9
- S = 60.2
- T = 61.4
- U = 62.7
- V = 64.0
- W = 65.3
- X = 66.6
- Y = 67.8
- Z = 68.5
If you have any other questions, please feel free to send me an email by clicking the 'Contact' tag on the Main Menu.